RealityBasedGroup applies structured evaluation methods through its mystery shopper program for businesses. The program involves trained individuals who observe and document customer service interactions across various settings. These assessments are conducted using formats such as in-person visits, phone calls, video recordings, and written reports. Each evaluation is designed to ref... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf