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Why Escalation Matters in a WhatsApp AI Agent Setup

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Bad automation traps people in loops. Good systems know when to step aside. An exei WhatsApp AI Agent escalates early when nuance or emotion appears, passing context so humans don’t start cold. I’ve seen trust disappear when customers had to repeat themselves. Exei treats escalation as success, not failure. Conversations continue instead of restarting, which is where real credibility ... https://www.tumblr.com/aidanbutler110/806435597950550016/whatsapp-business-ai-agent-for-high-volume

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